Welcome to GZL! Here you’ll find answers to common questions about our brand, products, and shopping experience.
1. What makes Giselle earrings special?
Giselle earrings are handmade with love in Morocco by me, Marouane. Each pair is crafted from high-quality polymer clay, making them unique, durable, and perfect for any occasion. Supporting Giselle means supporting a local Moroccan brand.
2. How do I know what products are available?
You can explore our full collection on the Shop page, with clear product photos, descriptions, and color options.
3. How can I place an order?
Visit the Shop page, select your products, add them to your cart, and proceed to checkout. Fill in your shipping information and choose your payment method.
4. What payment methods are available?
We accept:
- Cash on Delivery — pay when your order arrives
- Credit / Debit cards (Visa, MasterCard, etc.)
- PayPal
All payments are secure and protected.
5. Can I track my order?
Yes! Track your order via the Order Tracking page or in your My Account dashboard.
6. How long does shipping take?
Orders are processed within 1–2 business days. Standard shipping takes 5–10 business days depending on your location.
Learn more → Shipping & Delivery
7. Can I return or exchange an item?
Yes! Items can be returned or exchanged within 14 days of delivery in their original condition.
Learn more → Returns & Exchanges
8. How is my personal information protected?
Your privacy is important to us. We only use your information to process orders and communicate with you, and we never share it with third parties except to deliver your orders.
Learn more → Privacy Policy
9. Do you offer gift packaging?
Yes! Optional gift packaging is available at checkout for a small fee.
10. Who can I contact for further questions?
Reach out to us at giselle@giselleclayart.com — we’re happy to help!
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