Help

Welcome Section

Welcome to the GISELLE Clay Art Help Center! Here you can find all the information about our products, shipping, returns, and privacy practices. If you have any questions, feel free to contact us.

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Shipping & Delivery

Shipping & Delivery
We carefully package each order to ensure it reaches you safely.

• Processing time: Orders are processed within 1–2 business days.
• Delivery time: Standard shipping usually takes 5–10 business days depending on your location.
• Shipping cost: Calculated at checkout based on your address and order weight.
• International shipping: Available; delivery times may vary.

For any issues with your order, including lost or delayed shipments, please contact us at giselle@giselleclayart.com

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Privacy Policy

Privacy & Data Protection
At GISELLE Clay Art, we respect your privacy and protect your personal information.

• Information collected: Name, email, shipping & billing addresses, and payment details for order processing.
• Usage: Your information is used solely to fulfill your orders and communicate important updates.
• Data security: We use secure payment methods and store your information safely.
• Sharing: We do not sell, rent, or share your personal information with third parties, except to deliver your orders (e.g., shipping providers).
• Cookies: Our website uses cookies to enhance user experience and track site performance.

For any questions regarding your data or privacy, please contact us at giselle@giselleclayart.com

Returns & Exchanges

Returns & Exchanges
At GISELLE, we want you to love your handmade earrings. If for any reason you are not satisfied, we offer a simple returns and exchanges process:

• Eligibility: Items must be returned within 14 days of delivery in their original condition.
• How to return: Contact us at giselle@giselleclayart.com with your order number and reason for return. We will provide instructions for sending the item back.
• Exchanges: If you want to exchange an item for another, let us know the product you would like in exchange.
• Refunds: Once we receive the returned item, we will process your refund within 5-7 business days using the original payment method.
• Shipping costs: Return shipping is the responsibility of the customer unless the item was defective or damaged during shipping.

For any questions regarding returns, exchanges, or refunds, please reach out to us at giselle@giselleclayart.com